Upon Delivery or Pickup
Ask our team questions — Our staff can walk you through safe use and storage.
While Operating
General Rules
- Use on sidewalks, walkways, and pedestrian paths only.
- DO NOT operate on public streets or roads with vehicle traffic.
- Always obey pedestrian signals and crosswalk rules.
- Reduce speed in crowded areas and signal when passing pedestrians (with a horn or verbal cue).
- Stay alert for cars backing out of parking spots or crossing paths.
- Avoid distractions: no texting or using phones while operating.
Battery Charging – Sealed Lead Acid
Charge overnight after each day of use.
Do NOT let the battery run completely dead — this can cause permanent damage and may result in additional fees.
Failure to follow proper charging procedures may cause device malfunction and void battery protection.
Battery Charging – Lithium Battery
Charging:
- Use the right charger: Always use the charger that came with your device or a reputable replacement recommended by the manufacturer.
- Avoid overcharging: Unplug devices once fully charged. Overcharging can cause overheating and potential fire hazards.
- Charge safely: Avoid charging on flammable surfaces like beds or sofas.
- Charge at room temperature: Do not charge in extreme temperatures.
Storage:
- Room temperature: Store batteries at room temperature, away from direct sunlight and heat sources.
- Flammable materials: Store batteries away from anything that can catch fire.
- Avoid extreme temperatures: Don't charge or store batteries below 32°F (0°C) or above 105°F (40°C).
- Proper container: When transporting, use a container specifically designed for batteries and follow DOT guidelines.
Terrain Safety
- Avoid:
Steep inclines or ramps greater than 4-8°.
Uneven sidewalks, gravel, grass, or loose terrain.
Wet, icy, or slippery surfaces.
- Only approach curbs and ramps straight on and at low speed.
- Do not exceed weight limits of the device — if unsure, ask us.
Storage & Transport
Always turn off power scooters before storing.
- If transporting:
- Fold wheelchairs or scooters properly.
- Secure devices with straps in your vehicle.
- Store indoors, away from rain, excessive heat, or freezing temperatures.
- Do not leave devices in direct sunlight for long periods — this can damage batteries and upholstery.
Wheelchair Folding Safety (Manual Chairs)
How to Safely Unfold a Manual Wheelchair
- Place the wheelchair on a flat, stable surface.
- Stand in front of the seat (facing the wheelchair).
- Grip both seat rails (left and right) and press downward gently. The chair will begin to open.
- Continue pressing until the seat is fully expanded and the wheelchair is completely open.
- Engage the brakes by locking both wheels before anyone sits down.
⚠️ Caution: On some models, there are pinch points near the seat rails. Keep hands and fingers clear while unfolding to avoid injury.
Wheelchair Folding Safety (Manual Chairs)
How to Fold a Manual Wheelchair
- Make sure the wheelchair is empty and the brakes are engaged.
- Stand to one side of the wheelchair.
- Using both hands, grasp the front and back of the seat upholstery.
- Lift the seat upward in the center. The wheelchair will fold inward as you do this.
- Ensure the chair is fully folded and secure before storing or transporting.
If Something Goes Wrong
- Stop using the device immediately if:
- You notice strange sounds, power issues, brake failure, or wobbling wheels.
- The battery isn’t charging properly.
- Contact our rental team right away — we’ll arrange a replacement or repair if needed.